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How we protect your account and funds

Your deposits through DANA, OVO, GoPay and QRIS are processed through verified payment gateways.

Account security protocolsWithdrawal verification processData handling & encryptionIndonesia regional support
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REACH US DIRECTLY

Legal and account support contacts

Live chat support Available 24/7 through the lobby chat widget. Support agents answer account security questions, withdrawal…
Email: [email protected] Send formal requests for data export, account closure, or policy clarification.
In-app Help Centre Open Account > Settings > Legal & Security to review your current privacy settings…
HOW WE OPERATE

Security, data and verification explained

Account encryption

Your login credentials, password and payment method details are encrypted end-to-end using TLS 1.3. We never store your full card or bank account number; payment gateways hold only tokenised references.

Withdrawal verification

When you request funds back to DANA, OVO, GoPay or QRIS, we cross-check your registered account holder name against your payment method. Verified withdrawals clear to your wallet within 1–4 hours.

Cookie and session policy

We use session cookies to keep you logged in across devices and analytical cookies to understand lobby traffic. Functional cookies remember your language and game preferences. You can clear all cookies from Account > Privacy Settings.

Data retention windows

Your account profile, login history and game activity stay on file as long as your account exists. Transaction records (deposits, withdrawals, game outcomes) are kept for two years after your last activity for dispute resolution.

Right to request changes

Contact [email protected] to update your registered name, email, banking details, or to request that non-critical cookies be turned off. Changes take effect after 24-hour verification.

Third-party disclosure

We share your transaction data only with payment processors (DANA, OVO, GoPay, QRIS gateways) and our fraud-detection partner for security. We do not sell or lease your personal data to marketing firms.

Your legal and account questions answered

Open the login page and tap 'Forgot password?' to receive a reset link on your registered email within 2 minutes. If your account is locked after failed login attempts, it unlocks automatically after 30 minutes or contact live chat to unlock it instantly with identity verification.

Yes. Email [email protected] with your account ID and the subject 'Account Closure & Data Deletion'. We remove your profile, preferences and contact info within 7 days; transaction history stays for two years per local law, then is purged.

Once your withdrawal is verified and sent to your DANA, OVO, GoPay or QRIS wallet, the transaction record stays in your account history for two years. You can download your full statement as PDF from Account > Transaction History at any time.

No. We share transaction data only with your chosen payment processor (DANA, OVO, GoPay or QRIS) and our fraud-detection partner for security checks. Your email, name and gaming history are never sold, leased or shared for marketing purposes.

Contact live chat or email [email protected] immediately with the transaction ID and date. We investigate within 24 hours and work with your payment processor to reverse unauthorised deposits or withdrawals. Keep your password strong and never share your PIN or OTP.

All payment connections use TLS 1.3 encryption. Your payment method details never pass through our servers; payment gateways process them directly. We verify every deposit against your registered banking details before crediting your lobby wallet.

Functional cookies (login, language, game preferences) cannot be disabled or the lobby will not work. You can disable analytical cookies from Account > Privacy Settings; this limits our ability to spot security issues but does not block your access.