Common Questions About Our Terms & Conditions
Go to the login page and tap 'Forgot Password'. Enter your registered email address. We'll send a reset link valid for 24 hours. Click the link, create a new password, and log back in. If you don't receive the email, check your spam folder or contact support via live chat.
No. For security, all withdrawals go back to the original deposit method. If you deposited via DANA, withdrawals return to that DANA account. This protects against fraud and keeps your transactions traceable. Contact support if you need to update your payment method first.
Account suspension can happen if terms are breached — such as duplicate accounts, underage play, or fraudulent activity detected during verification. When suspended, you cannot access the lobby or withdraw funds. Check your registered email for the reason and contact support to appeal or clarify the breach.
Deposits usually clear within one minute of submission. In rare cases, payment delays or bank processing issues may add a few minutes. Check your transaction history in the Wallet tab to confirm the deposit status. If a deposit doesn't appear after five minutes, contact support with your receipt.
You are responsible for protecting your login credentials. If your account is compromised, notify support immediately with the date and nature of the unauthorized activity. We investigate breaches and can reverse fraudulent transactions where possible. Change your password and enable two-factor authentication to prevent future breaches.
Your account remains active and accessible indefinitely, regardless of inactivity. Wallet funds stay available. However, if you're in an extended absence and suspect security risks, it's safe to change your password and review your account settings. We don't charge inactivity fees.
Once a withdrawal is submitted and confirmed, it cannot be reversed. Double-check the amount and receiving payment method before confirming. Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 1–3 hours. If the withdrawal doesn't arrive, contact support with your transaction ID and we'll investigate with the payment partner.
