Privacy Questions Answered
When you register, we collect your full name, email address, phone number and date of birth. During deposits via DANA, OVO, GoPay or QRIS, we receive your payment identifier and account holder name from the processor. We also log your device type, IP address, login times and gameplay activity to secure your account and detect fraud.
Payment data is never stored on our main servers. DANA, OVO, GoPay and QRIS transactions are processed through encrypted payment gateways that hold PCI compliance certifications. Your card or account details are tokenized—we see only a secure token, not the actual numbers—so even our staff cannot access them.
Yes. Open your account dashboard, navigate to Privacy & Security, and select 'Download My Data'. We'll compile your account details, transaction history and profile information into a file within 5 business days. Where local law permits, you can also request data deletion for non-compliance records.
We share data only when necessary: payment processors handle your DANA, OVO, GoPay and QRIS transactions; identity verification partners confirm your age and address; and legal authorities receive information only under court order or to prevent fraud. We never sell your information to advertisers or marketing firms.
Your account data remains accessible to you for 24 months after closure in case you need to retrieve transaction records or re-open. After 24 months, we delete personal information except transaction logs required by tax or regulatory authorities, which are stored in anonymized form indefinitely.
Contact our support team immediately via live chat (10:00–22:00 WIB daily) or email. Report any unauthorized account access, suspected data misuse or privacy violations. We investigate all reports within 24 hours and notify you of findings and any corrective steps taken.
Yes. Essential cookies that keep you logged in cannot be disabled, but you can turn off analytics and marketing cookies in your browser or via our cookie settings banner. This doesn't affect gameplay or account features; it only stops us from tracking your browsing patterns across the lobby.
